Delayed service.

I’m absolutely appalled at the service I’ve received from fnb .I’ve requested settlement letters from them now for 2 days in a row . I’ve had to go to the mall for 2 days to complete my application elsewhere being delayed by them . I’m seriously unhappy that I was put on hold yesterday for an hour and 7 minutes eventually having the call cut off with no one calling me back to say if they can help me or not yesterday then today I went through 6 consultants to get help from 9am calling to only get help now at 15:25 .I’m seriously disappointed because I have never had problems with this bank but the past 2 days have just been disappointing .