delayed response for my credit card application

On the 01/03/16 I app**** online for the fnb credit card , sent them all the required info and was told to wait 7 working days for their response & i did. When i called to hear the progress the following week on the 7th day they said my application 'still open' cos of my pay discrepencies which i had explained to them before & they are explained on the payslips too.<br> <br> I did a new application telephonically as the old was cancelled they said & waited a week which ended on wednesday as per their isntructions. Earlier in the week i called n was told to waiit 24hrs. What ****es me off is the fact that no one says anything until i call and ask myself. The least i expect from them is to get feedback should there be problems. This is bad service, very bad as im still waiting.