TN
TRISHA N

1 reviews | Active since Jun 2011

15 Feb 2016, 12:14

DELAYED RESPONSE

Hi<br> <br> I have a credit card with FNB, i required a limit increase and they asked me to send my bank details which I did.<br> Now they tell me it will take 7 to 10 working days till I get any feedback.<br> I bank with FNB and do not appreciate to be treated as a secondary client.<br> <br> I app**** for an overdraft every since I got my account and still have not been given this.<br> <br> If my applications are not processed by today, I will be taking my personal account as well as the account of the company I am working for to another bank as I am the account manageress for this company.<br> <br> i dont want phone calls, I want this dealt with today and my upgrades to be completed.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2016, 13:27
Official
Hello trisha29,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 868956.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)