1 reviews | Active since Sept 2017
delayed response
I'm very disappointed in FNB and the way they are handling my enquiry regarding my online booking of a vehicle in June. I booked a vehicle and made a payment online; however I cancelled the vehicle and did not collect it at Hertz. FNB then returned my money in June, thereafter in July they debited my account again til date after more than weeks of inquiries, e-mails, complaints , I still don't have answers why FNB refuse to return my funds. In my opinion FNB is *****ing my money, why else would they not come back to me with proper answers. I have completed numerous
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,