Delayed replies & Reward points not received

I have not received points for certain rules and they are saying I am responsible or just ignoring certain parts of my query.<br> <br> I have been receiving reward points for registering for inContact and all of a sudden I am being told I have not receiving statements on my accounts when I always have. (I have not disabled this)<br> <br> Using my revolving loan, I have always received points for this until this month even though I have used it (They say I have not used it even though it reflects on my online banking).<br> When eBucks had emailed me the new rules and I checked the rules document, I don't see why I should not qualify for this.<br> This is as per document sent to me via email on 11 June 2015:<br> - \Have a Revolving Loan of at least R10 000 of which you have used between 10% and 100%"<br> <br> They are very slow at responding to my queries. I hope this can be resolve soon and my reward points / ebucks corrected. Any fees as a result of this should be reversed.<br> <br> I hope I do not have to deal with this again next month. """