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nqobile F
1 reviews | Active since Jun 2019
30 Aug 2020, 11:15
delayed reactions
in 2018 September my husband and i were buying a house and unfortunately we were victims of cyber crime whereby we ended up losing an amount or R181.423.00 , we transferred money into a ********** account without knowing and when we went to the banks involved for help they took time in resolving the issue which lead to the money been sued by the ********* and we were not called to let us know the progress of our complaint we were ones who had to call in to find out what was happening. the money was transferred to a nedbank account and we went to our bank fnb to have the money reversed but we didnt get any help all you guys did was to open up case that ended in us losing our money, we suffered alot of pain and stress due to this issue and we never got any help
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Replies (4)0
Replies (4)nF
nqobile F's updateReviewer Update
31 Aug 2020, 10:25I’ll be waiting for the call
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nqobile F's update31 Aug 2020, 10:25
Reviewer Update
I’ll be waiting for the call
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nqobile F's updateReviewer Update
02 Sept 2020, 09:19Good day Miss Fakude,
Please note in order to resolve the complaint, you and Ms Yasmine needs to both go into one of our branches for the matter to be resolved.
Until such time we are unable to assist accordingly.
Regards,
Roe***a Sarlie
This is a reply that I got from FNB, what foolishness is this? First of all I don’t know who the hell is Ms Yasmine? Secondly why am I now able to get my problem resolved? FNB is really a shorty bank there’s a lot that you guys ignore, had it not been a case whereby you guys delayed to reverse the money we transferred we would have gotten our money back but instead you went and “opened” a case which we have no idea what happened to that case and now you’re telling nge about people I don’t know I mean like what the **** guys????????????????????????????????this is bull**** at its best..... you guys are *********** no jokes, for such a big bank you guys are such a joke. I got an email that said Someone will call me and that was last week already till today no one called
Please note in order to resolve the complaint, you and Ms Yasmine needs to both go into one of our branches for the matter to be resolved.
Until such time we are unable to assist accordingly.
Regards,
Roe***a Sarlie
This is a reply that I got from FNB, what foolishness is this? First of all I don’t know who the hell is Ms Yasmine? Secondly why am I now able to get my problem resolved? FNB is really a shorty bank there’s a lot that you guys ignore, had it not been a case whereby you guys delayed to reverse the money we transferred we would have gotten our money back but instead you went and “opened” a case which we have no idea what happened to that case and now you’re telling nge about people I don’t know I mean like what the **** guys????????????????????????????????this is bull**** at its best..... you guys are *********** no jokes, for such a big bank you guys are such a joke. I got an email that said Someone will call me and that was last week already till today no one called
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nqobile F's update02 Sept 2020, 09:19
Reviewer Update
Good day Miss Fakude,
Please note in order to resolve the complaint, you and Ms Yasmine needs to both go into one of our branches for the matter to be resolved.
Until such time we are unable to assist accordingly.
Regards,
Roe***a Sarlie
This is a reply that I got from FNB, what foolishness is this? First of all I don’t know who the hell is Ms Yasmine? Secondly why am I now able to get my problem resolved? FNB is really a shorty bank there’s a lot that you guys ignore, had it not been a case whereby you guys delayed to reverse the money we transferred we would have gotten our money back but instead you went and “opened” a case which we have no idea what happened to that case and now you’re telling nge about people I don’t know I mean like what the **** guys????????????????????????????????this is bull**** at its best..... you guys are *********** no jokes, for such a big bank you guys are such a joke. I got an email that said Someone will call me and that was last week already till today no one called
Please note in order to resolve the complaint, you and Ms Yasmine needs to both go into one of our branches for the matter to be resolved.
Until such time we are unable to assist accordingly.
Regards,
Roe***a Sarlie
This is a reply that I got from FNB, what foolishness is this? First of all I don’t know who the hell is Ms Yasmine? Secondly why am I now able to get my problem resolved? FNB is really a shorty bank there’s a lot that you guys ignore, had it not been a case whereby you guys delayed to reverse the money we transferred we would have gotten our money back but instead you went and “opened” a case which we have no idea what happened to that case and now you’re telling nge about people I don’t know I mean like what the **** guys????????????????????????????????this is bull**** at its best..... you guys are *********** no jokes, for such a big bank you guys are such a joke. I got an email that said Someone will call me and that was last week already till today no one called
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nqobile F's updateReviewer Update
02 Sept 2020, 09:37First of all you didn’t investigate this case I’m talking about and now you’re telling me about a ms Yasmine which I don’t know of... what the **** guys. You just wanted to send an email that I won’t get any help. You are such a disappointment..... how are you unable to assist me if you don’t even know the story behind my complain? No one called to ask about what happened or when it happened but you know you can’t assist me
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nqobile F's update02 Sept 2020, 09:37
Reviewer Update
First of all you didn’t investigate this case I’m talking about and now you’re telling me about a ms Yasmine which I don’t know of... what the **** guys. You just wanted to send an email that I won’t get any help. You are such a disappointment..... how are you unable to assist me if you don’t even know the story behind my complain? No one called to ask about what happened or when it happened but you know you can’t assist me
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nqobile F's updateReviewer Update
18 Sept 2020, 21:10I am still waiting for someone to call me till today, this bank is *********** and it hurts to see how little you value your clients
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nqobile F's update18 Sept 2020, 21:10
Reviewer Update
I am still waiting for someone to call me till today, this bank is *********** and it hurts to see how little you value your clients