DELAYED PROCESS
FNB, i am truly disappointed. I recently settled my personal loan with you (Monday, 30 April 2018) and was told that it would take up to 7 working days to receive my paid up letter. That is totally unacceptable, i need this letter today!!!!
I am trying to apply for vehicle finance and because of your delayed process, i might lose the car I have wanted for so long.
This is heartbreaking as i cannot understand why it is taking this long to allocate the payment. It's not as if the payment was made from an external bank, but the very same!!
Your consultant inside the branch was most helpful, however your process makes no sense at all!!!
I
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FNB (First National Bank)'s replyOfficial
03 May 2018, 12:54Good day Chingy Faiqah Hendricks,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
FNB (First National Bank)'s reply03 May 2018, 12:54
Official
Good day Chingy Faiqah Hendricks,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,