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Paseka M

1 reviews | Active since Mar 2017

22 Mar 2017, 10:12

Delayed payment into my account

<p>I havent received my salary due to a technical glitch on the fnb system. when i called the call centre the first round, i was told that the delay was due to my employer not getting the money cleared on time. second call i made, i was told that the money is in my account but its not cleared. question i have is why give me contradicting information? how come some co workers who bank with fnb have been paid while iam not? If there is a technical clich why is affecting selected individuals? no proper time lines given on when the issue will be resolved? If they are any costs incured, who will pay for them as this isnt my doing? Details of the person i spoke to at the call centre: Call centre agent at Tel banking: Ntombie and her team leader is Fahraan Sallie. Need feedback asap as this proves why i should leave you . service has gonne beyond poor.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2017, 11:09
Official

Good day Mr. Tshimologomo

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***