Delayed Issue of Card + Cancelling Incorrect Card

Towards the end of February i visited the local FNB branch - to get a new debit card - i explained to the consultant that i have two cards - and told him to ensure he cancels the correct one. which he did, he promised me that new card would take 3-5 working days. After about 10 working days i called the branch to find out if the card was ready. i also requested them to apply for a credit card as well ....and FNB just seemed to find every excuse not to issue me with one<br> <br> Eventually i got a call from the consultant that the data for that day did not go through and that the card would take an additional 3-5 working days. he called again after a few days with the same excuse and stated that i would get another sms confirming the cancellation. Today i called the call centre spoke to reinhardt to learn that the consultant cancelled my second debit card as well<br> <br> i got an sms last week saying that my first card was finally ready at the branch ... and now i have to go back to branch to pay and apply for a new second debit card?<br> <br>