Delayed Communication of Final Approval on Structural Loan Facility's increase

I wanted to share an experience I've had with FNB (First National Bank) that has left me quite frustrated and concerned.

I recently went through the process of requesting a facility increase on my FNB Structural Loan Facility. While I understand that these processes can take time, the lack of timely communication has been quite disappointing.

After submitting all necessary documentation and even having the required property evaluation done on August 10, 2023, I have yet to receive any communication from FNB regarding the final decision on the facility increase. It's been over a week since the evaluation, and the lack of updates has left me feeling uncertain and unheard.

As a customer, my expectation is to be kept informed about the status of my request. Effective communication is an essential part of maintaining trust and transparency between financial institutions and their customers. The current lack of updates goes against the level of service I would expect from FNB.