LS
Lucia S

1 reviews | Active since Apr 2015

21 Dec 2017, 09:08

DELAYED BANKING BY MERCHANT

I made groceries from Checkers Hyper on 30 October 2017 and received an sms notification that the amount has been deducted from my own account. I then again received an sms notification on the 20th December 2017 stating that an amount of R2191.12 has been paid from my account following a transcation from checkers hyper eastgate on the 19th December 2017. Off course I was concerned as I am currently in the Eastern Cape and made no such purchase. I enquired from FNB and was advised that Checkers as tbe merchant had banked this amount late. Due to their delay I suffered an inconvenience as this amount was not budgeted for. This experience has never occurred before. Highly upset for both FNB and Checkers Hyper incompetence!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2017, 13:30
Official

Good Day Ms. PANTHERS

Thank you for sending us your complaint.

Kindly note that we have reviewed your matter and noted that your balance was adjusted accordingly.

An e-mail was sent in addition in this regard. We do apologize for any inconvenience caused.

Thanks

Regards

FNB Complaints Resolution

Rahim Salamaan