1 reviews | Active since Apr 2015
DELAYED BANKING BY MERCHANT
I made groceries from Checkers Hyper on 30 October 2017 and received an sms notification that the amount has been deducted from my own account. I then again received an sms notification on the 20th December 2017 stating that an amount of R2191.12 has been paid from my account following a transcation from checkers hyper eastgate on the 19th December 2017. Off course I was concerned as I am currently in the Eastern Cape and made no such purchase. I enquired from FNB and was advised that Checkers as tbe merchant had banked this amount late. Due to their delay I suffered an inconvenience as this amount was not budgeted for. This experience has never occurred before. Highly upset for both FNB and Checkers Hyper incompetence!
Good Day Ms. PANTHERS
Thank you for sending us your complaint.
Kindly note that we have reviewed your matter and noted that your balance was adjusted accordingly.
An e-mail was sent in addition in this regard. We do apologize for any inconvenience caused.
Thanks
Regards
FNB Complaints Resolution
Rahim Salamaan
Good Day Ms. PANTHERS
Thank you for sending us your complaint.
Kindly note that we have reviewed your matter and noted that your balance was adjusted accordingly.
An e-mail was sent in addition in this regard. We do apologize for any inconvenience caused.
Thanks
Regards
FNB Complaints Resolution
Rahim Salamaan
