Delayed bank card delivery

I am utterly dissapointed in Fnb and would rate it no stars if I could.

I was a victim of a *****ulent transaction that went off on my banking app on 08 February 2025 that left my account in arrears to which I blocked my card immediately.

I then went on to the My Service Suit to consult with an agent to report what had happened and because it was on a Saturday I was advised to report the matter to the ***** department on Monday which is 10 February 2025.

I had to transfer money just to get my account out of debt and kept my card blocked. On Wednesday 12 February 2025 I reached out to the My Service Suit again hoping to get hold of the relevant people and I was put through to the ***** department.

Long story short I was assisted and a case was opened for investigation and was advised to order a new card. I proceeded with ordering a new card immediately and was told it would take up to 3 -5 working day.

I did a follow up today 18 February 2025 and was told on the system my card is scheduled for delivery on 27 February 2025 which is way longer than the supposed 3 - 5 days.

An agent escalated a new delivery date which does not sit well with me, that means I will have to wait even longer after trying to have patience with no card because I thought a temporary card is a waste let me just wait it out but now it is getting out of hand.

How do they expect me to function and run a household without a card?

This is unacceptable not to mention unprofessional.