1 reviews | Active since Jun 2017

24 Jun 2017, 09:12

Delayed

<p>opened up a fnb islamic banking account on 14 June 2017. i then called the contact centre a few days later only to be told that my kyc needed to be done.</p> <p>went into the branch twice! </p> <p>CCD couriers keep calling me and then either drop the line or when i tell them to call back in 10mins. i wait 10 hours. </p> <p>fnd has called me to sell a damn credit card but cannot deliver service on the primary account. </p> <p>now can i kindly have my card delivered asap. </p> <p>id like to use this damn account... </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2017, 09:10
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

Best regards,