SK
Sarfaraaz K

1 reviews | Active since May 2013

14 Aug 2015, 16:20

Delay on opening business account

I am utterly disgusted in FNB right now.<br> <br> I have app**** for a business banking account on the 13th JULY 2015 and up till today it is still not opened.issued.<br> I have sent through the supporting documents and every single time something is wrong and I have to resend a new document every single time and its been going on for a month. Whenever I resend the document I have to wait 3days at a time, sometimes even 10days for any sort of response. <br> How is it possible that you can treat a loyal client in this manner? A client who has trusted your establishment to handle his business account. Its absolutely disgusting.<br> Your consultants are of no help at all.<br> <br> Your company is causing many business transactions to be put on hold because of the account not being set up. Do you know what a disaster that is, especially when its my first few transactions under my business name. Is that how FNB wants me to start my business?<br> <br> I am extremely disheartened by this and am considering taking my business banking aswell as personal banking to another institute. <br> <br> Here I am still without my business account and having to tell my clients Im not organised yet.<br> <br> ABSOLUTELY DISGUSTING EXPERIENCE!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2015, 16:37
Official
Hello Sarfaraazk,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business Banking who will provide you with feedback.

The reference number is 741190.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)