DELAY OF DEBIT ORDERS SWITCHING

<p>Good Day Dear,</p> <p> </p> <p><br />I'm currently unhappy with your service & not dealing with some of the customer fairly. I made also several calls to resolve my matter but there's no resolution that I've got.</p> <p> </p> <p><br />On the 7 June 2016, I open FNB Cheque account which I really like your benefit & lot of people are using them. The lady asked me to provide her with my email address so that I can switch my salary & debit orders. Email was received & on the 7 June & I fill up application form for Debit Orders/ salary Switching , I have also attached my previous banker(ABSA) May statement which will show all the debits that must be taken out by the 26th of every month. Which was this following company's:-</p> <p> </p> <p><br />Capitec bank (Loan)</p> <p>Netstar (Tracker)</p> <p>Miway (Insurance)</p> <p>Wesbank (Car finance)</p> <p> </p> <p> </p> <p><br /> My cheque account was open via telephonic & everything went smooth. After 5 working days my card was delivered by my workplace. The courier guy I given him ID & Proof of residence so that I can get my card & activate it. On the 15 June I've received an sms saying my ID & Proof of Residence was incorrect or unclear,I need to re-submit it to my nearest FNB branch which I did on the 18 June 2016 at Protea Glen Mall FNB Branch.</p> <p> </p> <p><br />After being assisted by consultant I thought everything on mine is okay & my salary will be paid on the New FNB Cheque Account & even my debit orders will go through. Yesterday(27.06.2016) my service provider Capitec called me saying they never received their money on the 26 June 2016 which I told them it was Sunday & they will get their money on the 27.06.2016 which they never received even today on the 28.06.2016.</p> <p> </p> <p><br />I've called FNB call center, to investigate the matter, which I got the respond by saying will investigate your query & being supp**** with reference no 949284. On the same day some lady called me & asked for account number which I supp**** her with & promised that she will realise my debit orders today. But I never saw any deductions on my account.</p> <p> </p> <p><br />Today on the 28.06.2016 I've spoken with Lucky Phiri & advises me to log this query to debit orders switching department as I spoken with Ntombi Simka which she was understanding my frustration thinking FNB they won't do something like this. She told me the truth about all the debit switching rules & regulations:-</p> <p> </p> <p><br />She was reading everything that was being written by different consultant,which some are false information.</p> <p> </p> <p> Account was open via telephonic</p> <p>Your have submitted debit order / salary switching application form<br />The card was sent by courier guys to my workplace<br />SMS was sent to re-submit ID & proof of residence<br />Was submitted on the 15 June 2016. Protea Glen Mall 18.06.2016<br />Debit order/salary switching informed me & Jabulani Mall branch to contact me with debit orders switching which was lies. I never being contacted & I open the account via telephonic, didn't went to the branch.</p> <p><br />Now Ntombi informed me that to switch debit orders honestly speaking Thabiso it's take 2/4weeks & people who are saying they will do it today, they are lying. Thanks for your honestly Ntombi.</p> <p><br />Now I want FNB to take this full responsibility & be liable on the following:-</p> <p><br />Pay out the interest charges to companies that I was supposed to pay.<br />Deal with people who were lying to me & never worked on my information even called me.</p> <p> <br />I hope my query will be resolve soon. </p> <p><br />Regards,<br /><br /></p>