Delay in verifying documents

I had to open a Late Estate account. We to the branch on 11 July 2025. All the necessary documents we giving and uploaded and they also made copies. The money was transferred into that account. Trying to transfer the money was not approved. When I phone FNB deceased department I was told that they busy with verifying the documents. Does verifying documents take 2 months absolutely ridiculous. There’s delay is costing me bank fees if R60 not very happy client