Delay in sending requested information

I contacted the call centre number on the 19th of June. Firstly, this was a nightmare as you speak to the one robot to the next. After about my 3rd or 4th attempt after getting transferred from one to the next and being cut off numerous times, I spoke to a consultant. My request is simple, I want to settle my personal loan and requested the latest statement aswell as a settlement discount. I was advised that an email will be sent within 3-7 working days. I am shocked that I have had to go through all this and then have to wait TO SETTLE AN ACCOUNT? So FNB can you please email me my latest statement with the settlement discount and where I must pay this too and who I can send the proof of payment too please so that I can obtain a letter stating I do not owe you anything and you can update the credit burau urgently please. This is urgent as it is affecting my credit rating which I want to fix and you are delaying me doing so. I am hoping to get positive assistance soonest by using this platform. Loan acc no: *** My email: ***