Delay in processing Forex

Documents for an outward SWIFT were hand delivered to FNB Sea Point on Wednesday 16 September.<br> On Friday 18 September I called to inquire why the payment had not been processed. I was told they would check and call me back. By today 22 September I had still not received any call back and the payment had still not been processed. When I called today I was told that the invoice wasn't clear and they had to resend it.<br> This is unacceptable. Why does it take FNB 5 days to process a payment? This slack attitude affects my business extremely negatively and it is not the first time. Another bank contacted me a while back to offer me a forex service, I think I will take them up on this offer now, why should I keep paying FNB good money for extremely bad service?