ZS
Zandile S
1 reviews | Active since Jan 2012
01 Jul 2015, 07:24
Delay in notifications
Last night I checked my balance and I had R11k in my account enough for my debit orders to go through. this morning I got a notification that I received R500 into my account. I checked my balance using cellphone banking only to find that I have R4k left in my account. I logged onto my internet banking only to see that money that was spent over the weekend was only debited yesterday. Fine I get that, but I received sms notifications every time I swiped and the last transaction showed a balance of R10.5k (I received R500 yesterday late afternoon adding up to R11k.<br> <br> FNB's service sucks! I have been patient with them and I've had it now!
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Replies (1)FNB (First National Bank)'s replyOfficial
01 Jul 2015, 08:56Hello MsShivambu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714109.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714109.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Jul 2015, 08:56
Official
Hello MsShivambu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714109.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714109.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
