Delay in ***** Case Resolution and Indemnity Form

Dear FNB Support Team,

I am writing to express my frustration regarding the handling of my ***** case, which I opened on 26 January 2026. Since opening the case, I have had to personally follow up multiple times to get updates. Recently, I was informed that the external bank has completed their investigation and is ready to release the funds. However, they require an indemnity form from FNB before they can proceed. Unfortunately, I am now facing further delays because FNB has still not sent me the indemnity form. This has been extremely frustrating, especially considering the amount of time that has already passed and the fact that the investigation on the external bank’s side is complete. I kindly request that this matter be treated with urgency and that the indemnity form be sent to me as soon as possible so the funds can be released without further delay. Please provide me with an update on the status of my case and confirm when I can expect the indemnity form. Thank you for your immediate attention to this matter.