Deinvesting my account

I visited the Melrose branch to deinvest from investment account 27 February. the consultant assist with reactivating my savings account and informed me it would take 7 working days for the fees to reflect on my account. I went back again last week wed or thurs for an update. I was informed i needed to deposit some funds on the reactivated account, of which i did immediately. the investment account was no longer appearing on the system and the consultant had to call various call centre for assistance, she was sent from pillar to post. she eventually advised that i leave the branch while she investigates and will contact me, of which she did. on our telephone conversation she informed me the funds will reflect in my account within 24-72 hours. needless to say that hasnt happened.

I literally can't afford to take time off work to be visiting the branch an sitting there for over an hour. the same applies with calling the call centre, they apparently dont even know which department to put me thru.