Degraded services are a concern

FNB's services are degrading badly. Many times I cannot login to my banking using the mobile app as it shows offline. It takes a few refreshes and sometimes never works, I just have to bank later. Today the USSD's are not working, so I can't use *120 *111 or *147 on my sim card. I tried chatting to someone on secure messaging but it only allows ***** queries at this time. I tried the complaints submission but it says this system is unavailable right now. I've complained about ebucks not working, about 2 weeks ago, and I have to receive a reply. As a level 5 member I have earned R500 consistently every month, until August. Last month they rewarded me with R9. There is something seriously broken with your virtual cards! I have complained about this before but the lady who phoned to help me, could not help, as she didn't even know how to setup a virtual card, when trying to walk me through it on the app.