DD
Dave D

1 reviews | Active since Jun 2011

03 Mar 2016, 18:33

DE*****ED/****MED? FNB WILL NOT ASSIST CLIENTS

On the 2nd March I received a response to an advert I placed on OLX urgently seeking a vehicle as I was retrenched and with not much money. I was ill with fever from a kidney infection at the time (proof of all I claim is available). \JD Sithole\" was a \"Varsity Student at UFS\" (I should have known as this was the start of many red flags) that this was a **** had agreed to bring the vehicle to me. I contacted FNB to say I had sent money via e-wallet to *** who has a STD Bank account which I verified. These funds R2130.00 were to cover all costs relating to the transport of the vehicle to me. When I approached FNB to say I am a client and it was my money I sent, they refused to assist or tell me which ATM had been used to wihdraw my ****med cash. WOW! If you are an FNB client God help you if you are the victim of a ****. The police will never catch up with the ********s and FNB know this, but still the will not assist. GO FNB!"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 09:54
Official
Hello DaveSD6157,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881335.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)