de*****ed by an FNB employee

Dear FNB, I have all my accounts with you, my family's accounts with you, my mortgage and credit cards too. Referring to complaint ***, R7000 was withdrawn from my account after an FNB employee called Portia called from an FNB number and sent an official sms and a reversal of direct debit request. She had ALL my personal banking details that only an FNB employee could know. Why did FNB refund R1000 but not R7000 ? Most unfair.