Definitely not worth calling the service line

I got a new card, but the card is apparently not linked to my ID per the online banking system, however if I call and use the card number the authentication is approved. No use calling FNB as the accounts say very rudely that it is not their problem and send you through to online bank and vice versa have spent over an hour with FNB call centre and all I have learnt is that they only employ people who can say its not our department...