Definitely not receiving premier service on my premier bank account

Very poor communication received from FNB from the day I opened my account

1. I sat at the bank for close to 2 hours on a Saturday to open my account . when i got to the teller the system went offline and I had to come in on Monday morning to finalise 2. My husband is with this bank, and I was advised that I would qualify for spousal discount on my monthly bank charges. However this was not done. 3. I received tax forms to fill in , which i did and sent back - i received a confirmation to say "Thank you for completing your form..." 4. At the end of the month when my Director tried to pay me she could not because my account had been frozen. No one from the bank had bothered to notify me 5. Once again i had to go into the branch, where they notified me that my tax form was not completed correctly , then they rectified the issue 6. I tried to apply for a credit card online, but was declined within seconds with a note that a consultant will call you. This has been going on for a month 7. I tried my team of bankers on the app- the first time they got someone to phone me and she gave me an email address to send my documents to, which i did - but got no response 8. I went into the lambton branch where one of the tellers sent my documents to the credit card division - No response 9. A lady phone me to check up on my experience with the bank. I think it was Malebogo, she seemed helpful and advised that she will send me details of which documents i need to send her and she will personal forward my documents to the credit card team and keep me posted. - No email received 10. I had notified her that i intended on going to a branch this afternoon , to which she advised me not to go because she was going to facilitate everything for me. Is it better i downgrade to a gold card because I am not sure what iam paying extra bank charges for ?

Very Irrate Lindiwe Sithole