Definitely haven't been helping!!!!!

This is the 3rd time that I am posting here. FNB are really really so useless. Customer service sucks!!!!! I have COVID relief and my account was debited on the 29th of June for a credit card payment. I have been trying to get my refund since the end of June and they refuse to get back to me. I have posted on every social media platform, gotten in touch via secure chat and on this platform. I keep receiving reference numbers but nobody ever calls me. I am 8 months pregnant and it is very unfair that in these times I still have to be chasing FNB to assist me with an error from their side!!!! Please FNB, can you actually do what you are meant to and help me!!!!!!