Definately not the Best Bank - the absolute Worst

I don know how you call yourself - the best bank - NO - you are the worst bank. I went in person to the Ballito Junction branch over 2 months ago to change my cellphone number. They assured me that this had been done. I have noticed that my E wallet balance is not updating on my list of accounts on both the mobile app and the website. After trying your useless videos on how to change it - I called the 087 number- twice- all that the people in your call centre kept on saying to me is that "i can see your balance" and I tried to tell them I cant see the balance. I attempted to go to your branches twice today, costing me petrol and R20 in parking fees only to be told that " your systems are down". I was advised by the person in the front of the bank to try and uninstall the app on my phone, which I did, but now when I try and re-install the app - IT SENDS THE OTP TO MY OLD CELLPHONE NUMBER. Can you not get anything right - so this is obviously why the E wallet is not updating because it is STILL linked to my old number. Get your act together FNB you are pathetic and sort out your systems !!!