Deficincy in service by Fourways FNB branch.

FNB Fourways has messed up my ID information, basically incorrectly captured. I'm an Aspire account holder and they charge 99R per month and have provided me with deficient service. I sent my ID three days and it has gone to several FNB and they have refused to provide any clarity. Now I have been making calls to the Call center they are awfully slow in giving me an answer. They finally said they were done. But this has come at cost of calling so many people and losing so many days in the process. This is unacceptable. Regards, Mr. Srinivasan Kandaswamy