Defective, inefficient & confusing FNB processes

I just registered for online business banking. The online registration process was simple and easy, then after registration the communication displayed is:<br> <br> \What to do next - Before you can transact on your Online Banking profile or use the banking app you need to verify your registration. You need to contact the call centre on ***"<br> <br> I then use my peak-time airtime to contact the call centre to verify my registration as instructed. I waited for a consultant to pick up 5 minutes later then tell me that it takes 24 hours for my profile to get registered and I should wait for a consultant to call me back after that 24 hours to verify my registration. <br> <br> The information Naledi Ntshanga (the consultant) provided me is completely contradictory to the information stated on the website. Assuming Naledi is right"