DEFEATED BY UNACCEPTABLE SERVICE

IM DEFEATED. I have never come across such a thing in my life. I really do not understand why it takes you so many days to resolve a tiny issue and no one is taking ownership. Again, I writing on this platform 3 days later after I laid my first complaint regarding the joy I am not getting regarding my personal loan application. Just one thing that needs to be done...Load the damn credit life policy on my application so that I know the outcome. 6 days later I am still waiting for the call to finalize my application. I call in today to make a follow up, no one is able to assist I am still being told I need to wait. I then call the complaints department for a follow up regarding the first complaint I laid and I am told they need to transfer my call to the personal loans department lol... The very same department that is not able to assist. No senior person is taking ownership of this issue. So I think I must just cancel the application and end my relationship with fnb after so many years because I find this really unacceptable. I really am defeated and don't have a way forward. Big "SIGH".