Deeply Hurt and Disappointed

FNB put a lock on our business bank account becaue one of the other directors had been having issues with his app. When I (one of the directors) tried to make a payment, only then did i find out that our account was locked. I called FNB (same day) to find out what was going on. (They didn't bother to let any of the other signatories on the accoutn know, either by sms, call or even messaging on the app) When I spoke to the business banking, I was told the ***** division could be the only ones to remove the lock so i was transferred to them. ***** division then told me that I need to go into the branch to have this removed (which i swiftly cancelled my afternoon plans to do). Having reached the branch, I was authenticated and then told that I needed to call the ***** division from the in house phone in order for the very lock I was told the branch would remove to be removed by the ***** division. Needless to say, I waited another 25 minutes before I got through to the person I needed to speak to to have the lock removed. I was assured that the lock was removed and I proceeded to leave the branch.

At midnight on the same day, I needed to transfer money from one savings account to the current account for an electricity purchase only to find that my account is still blocked. I swiftly called the ***** division again only to be told that there was nothing they could do to assist with my emergency. I begged and pleaded for my own companies funds so that we could purchase electricity as it was about to run out and i was told that there is no other higher person I could speak to and that there is nothing they could do. Even after explaining that our building ( a Bed & Breakfast) which is fully booked would have to be without electricity until the bank opened in the morning while my funds were being held by FNB. I asked "What can FNB do to help me in my moment of need right now, In my emergency that i didn't create". I was told there is nothing we can do. The person that was trying to assist me told me that the teller that had assisted me in the afternoon must not have seen that there were two accounts that needed to be unblocked. I asked him so is that my fault and again i was told "There is nothing we can do".

I must say for all the talk that FNB does about being the best in the business, when it comes to the moment you need them the most, today they let me down. I was so frustrated and even hurt that i was in need, in an emergency and all I was met with was, "Well you will have to wait till the morning and go to the branch."

For an error that i did not have a hand in creating, my business has had to suffer. To put the icing on the cake, I made 2 calls at midnight trying to sort this out and the longer call of me begging for funds, I was told there is no reference for it as I would have to call their I.T. department to request it...