Deeply dissapointed in fnb and it's service

About 4 or 5 months ago, I called in to change my fnb life policy from non smoker to smoker, in the first place I don't know how they made that error.

Ever since, I have been debited R3 and R2, every month I call, no one can assist me because they do not know what's happening with my fnb life insurance. How is that possible?

Called in again this week, I was told they do not know how much will be debited, how can they not know? I logged a query only for that consultant to log one query and not the other as I had 2 complaints.

My second complaint was regarding opening a bank account for my daughter. The sales lady opened it with her birth certificate on the 29 September 2020 and when I asked her if I need to send in any documents , she assured me I never. I was amazed and she said I must have proof of residence and a copy of my id for when they wI'll deliver the card it takes 7 days. 2 weeks later, still no card so I call in. I'm told that they going to send the card to be delivered, I wait again only to find out yesterday, when one of the complaints officers called me as I logged a complaint, that I needed to send through her certified copy of her birth certificate and certified copy of my id.

It's not just one but seems like every single one of them are either not trained correctly or just plain down ********!!! I have been so frustrated and all I really want is my fnb life insurance to be rectified before I am billed one huge amount. Even the complaints people can't assist me

I never thought I'd say this but fnb is the worst in my opinion, don't ever open a bank account there. No one can help you or knows what's going on and you should be able to trust your bank with your money.