Deeply Dissapointed

I think its ridiculous how hard you have to fight with your bank to get your own money out. I recently moved to the UK and have informed my branch before I left what the plans are. I have a new phone but cant use my banking app as its not verified and nobody seems to be able to help me with this, I have been back and forth for 2 months now and still I just get the same emails from Consulta and no results. All I want to do is send money from my SA account to my UK account but is seems to be way too difficult for anybody to sort out but yet they are quick to accept money when I send it from my UK account to my SA account. I either need you to change my OTP to my email adress or verify my app so I can complete the process to send money, Is it really that difficult? I really dont understand why you need to verify your payment via OTP on your phone only when phones are the easiest to *****. Im just thinking of when people who is using your apps phone gets ****** then they cant transfer money because resetting or changing your OTP options is such a damn mission. Im sorry FNB you were my first choice always but now all these problems I had to endure not just now for the past 2 months but previous as well, I cant deal. I cant believe such a small thing had to create such a huge dissapointment. Looking at all the other reviews I really dont feel bad now writing this complaint, I thought I was the only one struggling. I need this sorted asap please, you are now putting my reputation at risk because I cant comply with my agreements this side. Also looking at it now they need my cell number which I cant provide a 10 digit cell number as I am not in SA. So the number in there is completely random as I cant submit this without a cell number. My email is *** and if you want my UK number: (+44) ***