Deeply Disappointed with FNB’s Service

I’m extremely disappointed with the level of service at FNB. It has become clear that the only way to get anything done is to complain — and only then does someone finally act. That’s not how a professional bank should operate. Every time I reach out for assistance, the process is unnecessarily slow, unhelpful, and frustrating. The service feels disorganized and reactive instead of proactive. It shouldn’t take multiple follow-ups or complaints just to get basic banking matters resolved. As a long-time customer, I expect better — better communication, better accountability, and better customer care. FNB needs to urgently address how poorly they handle queries and service delivery. At this point, the experience feels useless and unreliable. Unless there’s a serious improvement, I’ll have to reconsider my relationship with the bank.