Deeply Disappointed with FNB Law-on-Call

I have been a paying subscriber of FNB Law-on-Call for several years, and unfortunately, my recent experience has left me extremely disappointed. While marketed as a convenient legal support service, the reality is quite different. The service is only accessible via phone. Despite explaining that I also work during those hours and am unable to take personal calls during the day, I was met with inflexibility and a lack of understanding. There is no option to communicate via email, which is completely impractical for many working professionals.

When you need support the most, you expect responsiveness, professionalism, and accommodation — none of which I received. Yet, the monthly debit order continues without fail.

This experience has made it clear to me that FNB Law-on-Call is not a customer-centric service, and certainly not a reliable option for individuals with demanding work schedules.

I can no longer justify paying for a service that I am unable to use effectively. I will be cancelling my subscription and do not recommend this service to others without careful consideration.