Deeply disappointed by FNB

I am honestly appalled at FNB's service. I have been with FNB for many years and was a very happy client until the last few weeks.

I opened a business account with them a few weeks ago. I provided all documents which were requested and the account was open and running. About a week later I saw there was no movement on the account anymore so I called to find out if there is something wrong. I was then only informed that there were missing documents so the account was placed on hold (no prior communication about missing documents was received prior to this). I immediately emailed fnb and went to a branch to submit the outstanding document. I have since tried to contact the call centre, which since covid happened has been utterly useless, they either can't hear you and put the phone down or immediately put it down (and this is usually after waiting on the call for 15 to 20 minutes). I have also gone to one of the branches a few times to sort this out.

Due to the incompetence of FNB, I now have no money to pay bills or for food. The payment my clients made to me have bounced back to their accounts so even once the account is active again it will take at least another week for my me to have access to money again. This also looks very bad for my company as well.