Deeply disappointed

On Tuesday, i complained about a matter to which i was contacted by Innocentia Ndlovu of fnb. Eager to investigate the matter and provide feedback. I emailed her every day since asking for feedback and assistance. Needless to say she is now MIA.The Forms i filled out at FNB Clearwater. Only they know what happened. Now i am being asked to do the same thing is did 13 days ago. My word. People are actually getting paid. FNB is terrible at every level. Branch, HQ. home loans. Online banking. My referrals have gone everywhere. And no one is able to assist. Very very sad.