DE*****ED BY FNB ****MER CLIENT AND THE BANK DID NOTHING ABOUT IT

I was ****med R15,000 and as a FNB client myself im so dissapointed in the bank and how they handled the situation regarding the ****mer who also uses FNB,

On the 20th of December 2024 i paid a car deposit to a business called "LUDWIG VEHICLES AND COMMERCIAL SALES" Reg: K*** which is owned by "LUDWIG THAPELO HUBELA MPHAHLELE" who took my deposit and to date (06FEB2025) i have not received any contract, i have not received a car and more importantly i have not received my deposit back from him.

When i initially reported the matter to fnb on what the ****mer using fnb has done and provided my proof, the ***** department from FNB got involved and the agent from there got in touch with me and blocked the account for the ****mer at first, then the ***** department recommended to the reversal department that they should reverse my funds back to me and i also sent a reversal request to them, but for some unknown reason , the reversal department ignored the directive from the ***** department and instead they sent a request to the ****mer asking him to approve the reversal request.

Now im confused as why they needed permission from a ****mer even after the ***** department did an investigation concluded that a refund of my money should me sent to me ,and the feedback the reversal department gave me was that the ****mer refused, even though there was money in the account which was enough for my reversal

After that i requested 2nd reversal request and this time the feedback was that there was insufficient funds in the account

i dont know why the bank unblocked the ****mers account and gave them access to wipe their account clean and now the ****mer has moved money to a different bank , when i asked why they did this , i got no answer.

The reversal department even billed me a fee of R651. even after failing me as a client, fnb got their money from me but dont care about me getting my money back from a ****mer using their bank services

Ive been with FNB for more than 8 years and now they just let the ****mer get away with my money

im so unsatisfied with this and thinking of moving my personal and business accounts away from fnb they dont care for me as a client