De*****ed by FNB

Horrible service, i am starting to think FNB is not helping me so that it can profit out of me. It's been more than a year I requested FNB to downgrade my debit account because I nolonger use it as a main account(less transactions) and it's been more than 2 years of requesting them to downgrade my credit card also because I nolonger use it as much, over the couple of years i paid and decreased the limit to 10k. Both these accounts charge me very high bank charges and I feel stuck,de*****ed and let down. I have called a thousand times,emailed a thousand times, used an Fnb Chat service a thousand times, I even visited the branch but no help.

I am considering changing banks now, I am tired of losing money I won't get back.