AR
Amour R

1 reviews | Active since May 2026

18 May 2026, 14:20

De*****ed by FNB

FNB froze my account on suspicion of *****ulent transactions, resu;ting in the loss of R4 000 without any explanation.. A case was opened by FNB"s ***** department, pendimg investigation. I provided FNB with all the relevant details regardimg those transactions. After attempting repeatedly to follow up with the person assigned to deal with this matter, including visiting different branches, to no avail, I received an SMS from FNB notifiying me that my account has been terminated. Upon contacting them again regarding this matter and giving them my case no, they came back with a completely different case, nothing whatsoever to do with me. To this day no one has been able to assist me, and this matter occurred in 2024. There was no wrongdoing on my part, R 4 000.00 of my small business capital is just gone with no clarity provided regarding this matter, The person at FNB's ***** department that I had been dealing with was Linda Pule, who has yet to get back to me two years later.

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Replies (1)
AR
Amour R's update20 May 2026, 22:07
Reviewer Update
Hi

Yes , FNB responded with details never communicated before and not addressing the R4000k in the acc.. However whilst still replying and trying to get clarity regarding the matter- I received the email. from them... see below.
,.......
Dear Customer,

Thank you for allowing us the opportunity to investigate your matter.

This notification confirms that your complaint has now been closed.

Should you have any concerns, please call ***.

Regards,
FNB
.........
THE MATTER WAS NOT RESOLVED

Very annoyed and soon going to go via OMBUDSMAN.