Deductions without notifications.

FNB deducted over R 300 for ewallet services. I was forced to use this service because I waited for my bank card for over TWO weeks. Otherwise how will I received money.

LAST week I lodged a complain and request anwers. WAITED for more than 48hrs I still didnt receive answers. This morning I phoned again and only now I was informed that it was because I was using ewallet services. When I was usi. G ewallet, NOWHERE was shown it will cost me R 10 per transaction. They refuse to pay my money back and was holding the line for 20min and LISTENING to music. Pathetic... And there slogan is.... How can we help????