Deductions that don't make sense and not communicated

<p>Hello</p> <p> </p> <p>On the 8th of October, I went into FNB to have my account downgraded to an easy account which they declined on the spot. I was asked to write down the reason for my request which I did and the lady assisting me told me to come back after 5 days if I hadn't received the sms notification. to date, I did not receive the sms but this morning I noticed that there were charges deducted on my account. The reason why I am unhappy is that I was not informed that the account was successfully downgraded and That they will be taking money out of my account today considering they took charges on the 23rd of September 2016.</p> <p> </p> <p>I have called twice and they are not assist ing me fully. The second guy I spoke to gave me a number for a Tebogo Molefe which is not going through (voicemail). I was not fully informed and now they have just made deductions on my account.</p> <p> </p> <p>the Easy account is suppossed to be R4.50 but now they charged way more than that.</p>