Deductions on account after temp loan has been settled

Absolutely disgusting customer service ! Waited on hold for over 2 hours to get through to a consultant to ask even after my temp loan was settled why they kept deducting funds from my account go to the branch at Balfour park where they couldnt even assist me bank manager is nowhere in sight only to wake up this morning with another debit on my account even after the temp loan was settled to again be on the phone this morning to try sort this issue out I now need to wait 7 days before they refund me my money ! Extremely unprofessional no help honestly now in a situation where I dont want to put money into my account ! Thanks FNB !