BS
Beth S

1 reviews | Active since Aug 2012

04 Feb 2016, 09:54

Deductions from my account

In December and January CREDIT LIFE deductions were made from my FNB account. I have made at least ten calls trying to find out who this company is and to get the deductions stopped and reversed.I have been told that it is an FNB insurance product but if you call the FNB brokers they cannot help.<br> <br> I have emailed and spoken to Business Client Services (I am a Premier/Platinum client), a Senior Business Manager etc etc etc. No-one gets back to me, no-one can put me through to the correct person to speak to or even the correct company.<br> <br> Absolutely appalling service FNB!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Feb 2016, 10:05
Official
Hello Fed up consumer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 862289.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Feb 2016, 10:05
Official
Hello Fed up consumer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 862289.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)