1 reviews | Active since Jul 2016

03 Nov 2016, 10:24

Deductions

<p>Hi</p> <p> </p> <p> </p> <p>Id ********** 73009</p> <p>On the 24/10/2016 their amount of R118.00 EDO collection attempted not known to me at all please explain.</p> <p>Then their debuctioof R118.00 on the 28/10/2016 for FNB connect but I already cancelled it as they where unable to port my number . Tried to call centre 02/11 and 3/11 numerous times but says that experiencing high call volumes .</p> <p> </p> <p>Regards</p> <p>Garth DElbridge</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 11:51
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)