Deduction of account for Forex not received

Wowee FNB! As a private client, I got service from your forex consultant on the 30th March (Where I waited approx. 4-5 hours for a callback), only to order forex, and have it deducted from my account at the same time - and NEVER received confirmation from both your consultant and Northgate FNB when it would be ready for collection despite two follow up emails! 3 emails later to state I no longer want the Forex, my account is STILL not credited, nor is my phone call returned, despite a message being left with the consultant in question today and I had the assurance she would return my call! ****************! I don't want to speak to a consultant, nor do I want any more feeble excuses, I just want my account credited! So credit my account! What \awesome service\" to give to your private clients!"