hR
harlene R

1 reviews | Active since Jun 2017

12 Jun 2017, 17:39

Deduction money out of my account without my permission

<p>I just want to inform the public of how bad the banking system of fnb is.They deducted R 5150.00 out of my fnb cheque account in the middle of june 2017.i called them but the people at the call centre was not helpful.then on the 24 june 2017 they deducted R1950.currently i am on debt review however i was never in arrears for my bond.fnb never informed me about any outstanding amou ts.i contacted my debt councillor she said the money is in fnb suspense account because someone capture my bond number incorrectly.so she said theu busy sorting it out.today i get a call from fnb that i owe R2.98 really.wow why did i not receive a call for the R5150 and the 1950 that they took but for R2.98.can somebody that knows what going on with my bond tell me whats going on.because its very frustrating and the service is terrible.bond acc ********** 652641 id ********** 086083 and i am still on debt review yet fnb denies it.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2017, 08:44
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)