Deduction incorrectly after account was settled

<p>I sent a complaint to First National Bank on 26 July 2017 . First National Bank debited my account incorrectly after account was paid in full. Now they won't refund the full amount as they indicated if they do so my account will be active again with a charge. Now they won't refund the amount before Monday 31 July 2017 causing my other debit orders not to successfully be finalised. I do not see the hold up. When I phone they direct me everytime to different departments with no satisfaction as I hold on for more than 10minutes at a time. Causing me airtime and time spend. Is this how important their clients are to them.</p> <p> </p>