Deducting money without my consent

Item: FNB (First National Bank)
Rating: 1
Author: Zee M

‪@FNBSA please resolve my case Im tired of you guys deducting my money everyday.1st it was R6800, then 5700 now 2400 in one month, I have been calling for my money to be reversed back since Monday but nothing is going on,my debit order has to bounce because of ur inconvenience ‬, it's month end I need the money my debit orders are bouncing back because of you and you still charging me 120 for that.. Nooo this is unacceptable.. Can you resolve the matter this is not wat I signed for.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 May 2019, 12:10

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply31 May 2019, 12:10

Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s replyOfficial

31 May 2019, 12:10

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply31 May 2019, 12:10

Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***